Privacy Policy

This Privacy Policy explains how Artificer's AI Solutions, ABN 64 207 782 419, trading as Artificer's AI ("Artificer's AI", "we", "us" or "our"), collects, holds, uses and protects personal information.

Our contact details are:

Artificer's AI Solutions
Trading as Artificer's AI
ABN 64 207 782 419
10 Bantam Link
Southern River WA 6110
Australia

Email: headartificer@artificersai.com
Telephone: +61 433 987 271
Website: https://artificersai.com

1. Scope of this policy

This Policy applies to personal information collected through:

• Our website;
• Website forms and guided intake tools;
• Telephone, email and SMS communications;
• Consultations, meetings and service enquiries;
• Proposals, contracts and customer relationships;
• AI, automation, software development and training engagements; and
• Other interactions with Artificer's AI.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• Your name;
• Business or organisation name;
• Job title or role;
• Email address;
• Mobile or telephone number;
• Business address;
• Information contained in an enquiry or consultation request;
• Appointment and meeting information;
• Information about your organisation, workflows, systems and software;
• Project, proposal, contractual and billing information;
• Communications between you and Artificer's AI;
• SMS opt-in status, consent records and unsubscribe requests;
• Website technical information such as browser type, device type, IP address and approximate location;
• Information about how our website and digital services are used; and
• Other information you voluntarily provide.

We ask that you do not provide sensitive personal information unless it is reasonably necessary and we have requested it.

3. How we collect personal information

We may collect personal information:

• Directly from you;
• Through forms on our website;
• During calls, meetings or consultations;
• Through email or SMS;
• When you request a quote, proposal, audit, service or support;
• When you enter into an agreement with us;
• Through website cookies and similar technologies;
• From an authorised representative of your organisation; or
• From publicly available business sources where lawful and appropriate.

4. Why we collect and use personal information

We may use personal information to:

• Respond to enquiries;
• Arrange consultations, meetings and demonstrations;
• Prepare quotes, proposals and service recommendations;
• Provide AI, automation, software-development and training services;
• Manage projects and customer relationships;
• Provide customer service and technical support;
• Send appointment reminders and service notifications;
• Operate our website, communications systems and business administration;
• Process payments and maintain business records;
• Improve our services, systems and customer experience;
• Maintain the security and integrity of our services;
• Comply with legal and regulatory obligations;
• Resolve complaints and disputes; and
• Send marketing communications where you have consented or where otherwise permitted by law.

You may withdraw your consent to marketing communications at any time.

5. SMS and mobile information

When you opt in to receive SMS messages, we may collect and hold:

• Your mobile number;
• The date, time and method of your consent;
• The form, page or process through which you opted in;
• SMS messages exchanged with us;
• Delivery and engagement information;
• Your communication preferences; and
• Records of HELP, STOP or other unsubscribe requests.

We use this information to operate the Artificer's AI SMS Program, send the messages you requested, maintain consent records, provide support, process unsubscribe requests and comply with legal and telecommunications requirements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be provided to other organisations except aggregators, telecommunications carriers and providers used to operate and deliver the text-message service.

6. Service providers

We may use contracted service providers to support functions such as:

• Website hosting;
• Cloud storage;
• Customer relationship management;
• Email and SMS delivery;
• Telecommunications;
• Appointment scheduling;
• Payment processing;
• Analytics;
• IT security; and
• Customer support.

These providers may receive only the information reasonably necessary to perform the relevant service and must handle that information consistently with their contractual and legal obligations.

We do not authorise service providers to use SMS opt-in data or consent for their own marketing or promotional purposes.

7. Sale of personal information

We do not sell personal information.

We do not provide leads, mobile numbers or SMS consent records to other businesses for their own marketing or promotional purposes.

8. Direct marketing

Where permitted by law, we may use your contact details to send information about services, events, insights or offers that may be relevant to you.

You may opt out at any time by:

• Using the unsubscribe instructions in the communication;
• Replying STOP to a marketing SMS;
• Emailing headartificer@artificersai.com; or
• Calling +61 433 987 271.

Opting out of marketing will not prevent us from sending essential non-promotional communications relating to an active enquiry, appointment, contract, project, payment, security matter or service you use.

9. Website cookies and analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and protect the website against misuse.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

10. Storage and security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

These measures may include:

• Access controls;
• Authentication requirements;
• Secure cloud infrastructure;
• Encryption where appropriate;
• Software updates;
• Activity logging;
• Data minimisation; and
• Limiting access to people who require the information for legitimate business purposes.

No online service or storage system is completely secure, and we cannot guarantee absolute security.

11. Retention

We retain personal information only for as long as reasonably required to:

• Provide services;
• Manage our relationship with you;
• Maintain consent and unsubscribe records;
• Meet legal, tax, accounting and contractual requirements;
• Resolve disputes; and
• Protect our legitimate business interests.

When information is no longer reasonably required, we will take reasonable steps to delete it, destroy it or de-identify it, subject to applicable legal requirements.

12. Overseas processing

Some technology and communications providers may process or store information outside Australia.

Where applicable, we take reasonable steps to select reputable providers and require information to be handled with appropriate safeguards. The countries involved may vary depending on the technology services used.

Mobile information and SMS consent information will not be used by overseas providers for their own marketing or promotional purposes.

13. Access and correction

You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.

Requests may be sent to: headartificer@artificersai.com

We may need to verify your identity before responding. In some circumstances, access may be restricted where permitted or required by law. Where access is refused, we will explain the reason where legally permitted.

14. Privacy complaints

Questions or complaints about how we handle personal information may be submitted to:

Artificer's AI Solutions
Email: headartificer@artificersai.com
Telephone: +61 433 987 271
Address: 10 Bantam Link, Southern River WA 6110, Australia

Please provide enough information for us to understand and investigate the issue. We will acknowledge and respond to privacy complaints within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.

15. External links

Our website may contain links to websites or services operated by other organisations. We are not responsible for their privacy practices, and you should review the privacy information published by those organisations.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices or legal obligations.

The current version will be published at: https://artificersai.com/privacy-policy

The effective date at the top of this page indicates when the Policy was most recently updated.